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Our policy

We want to provide the best experience possible and safe for all of you during your SUP yoga class in Riviera Maya. Therefore our policy is:

  • Payment must be made prior to class (PayPal, transfer, OXXO or cash)

  • Disclaimer form must be signed prior to the class

Cancellations

  • At least 48 hours prior to class to receive a refund, after that time there will be no refund.

No show / Late arrival

  • If you are running late, please let us know message/WhatsApp, we will only wait for 10 min. We don’t refund in this instance.

Weather

  • We will issue 100% refund if you have paid and we had to cancel due to weather circumstances.

Loss or damage

  • Our fleet is shipped from USA and it is very important to us to care of our boards.

  • Clients are 100 %responsible for replacement and shipping costs in case of loss or damage.

  • Paddle board $900 USD

  • Paddle $150 USD

  • Leash $45 USD

  • Anchor $70 USD

  • Puncture inflatable repair: unfortunately renders the boards unusable even with repair kit. Full Replacement $900 USD